Assertiveness Training

We are now running tailored training face to face.
We are also offering fully remote training.
And hybrid training, with some
delegates in person and some attending via zoom.


Listen to Impact Factory Director Jo Ellen Grzyb and Comedian David Mitchell

talking about Assertiveness

Assertiveness Skills Training

Or rather as we like to think of it 'The Art of Saying No'.

There you go, you've just said yes to something you know you should have said no to.

How did it happen this time?

How did they get that one past you again?

Learn how to say "No" without having to change who you are.

Tailored Programme

Assertiveness Issues can form a significant part of a tailored programme.

We offer key techniques to deal with

  • Bullying
  • Confrontation
  • Difficult People
  • Concerns about not being liked
  • Fear of offending others
  • Setting effective boundaries
  • Being able to say no when needed

It could be that you have a culture where being 'nice' is applauded and encouraged but gets people into difficulties when they need to be a bit tougher or more assertive with clients or customers.

Staff at your call centre might need help to be clearer and more assertive with your customers without alienating them.

It may even be that there are pockets of bullying-like behaviour and you need some of your people to be able to deal with this more effectively.

Tailored Assertiveness Training

Assertiveness as part of a Tailored Training Programme can help delegates discover what works for them, without resorting to difficult behaviour themselves.

Working in small groups, two experienced facilitators use game-play, role-play and other experiential processes to get each individual to see exactly what is possible for them in order to feel better about themselves and their situation.

Tailored to Your Issues

Whatever the assertiveness issue or issues, we can create a tailored assertiveness training programme for your company designed to help delegates appropriately manage workload, time pressure and people pressure.

Tailored specifically to each group "The Art of Saying No" is Assertiveness Training designed to reach the issues ordinary assertiveness training can't touch.

To find out more call us on:

44 20 3872 0732

Or you can email us at:

Enquiries@impactfactory.com

(Click here to send individuals on our Open Assertiveness Courses)

Assertiveness Training

Talk to us about
Assertiveness Training

If you want to know more about our Assertiveness Training and its suitability for you or your company call us on:

+44 (0)20 7226 1877

You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.

Training Course Accreditation

To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.

This accredited course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

Read about Trainer Accreditation

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