London Calling! Immerse yourself in an intensive, challenging and rewarding learning experience. Change forever the way you communicate and present to make the impact that you want in business and in life.
Discover and create your personal communication and presentation techniques that work across cultures and countries with an individualised training method.
Reposition yourself as a master of the craft of presenting, pitching, storytelling and persuasion in business. We will help you become an engaging, definitive speaker playing a pivotal role in the success of your organisation.
Communicate with Impact Five-day Elite Course
Equip yourself with the awareness, tools, confidence and energy to create the impact you choose when you choose to create it. Reinforce your leadership, communication and relationship building skills and take huge career strides.
Presentation with Impact Five-day Elite Course
Give your frontline staff a telephone techniques programme that will enable them to use the phone in an effective way.
They will learn how to create the impression you need by working on a variety of telephone situations.
They will gain an increased awareness about how to make the telephone a useful tool rather than a limiting one.
Telephone Techniques Training can form a significant part of a tailored programme.
Our Telephone Techniques Training can be tailored as an in-house programme to address specific issues within your company.
You've finally found time in your day to make the telephone call you've been putting off. It's a simple thing so shouldn't take long. You dial the number, you listen to the phone ring, you wait for someone to pick up, five rings, six rings. It feels like forever, but just when you're about to hang up you hear
"Hello." (Chewing, that's what it sounds like, but you let it go) "Is this Company X," you say. "Company X, yes that's us, hold on." The chewing voice is replaced by disco music and then the line you dread "Your call is important to us, we'll get back to you as soon as we can." Five minutes later you're hanging up the phone, important to us my ****.
Hopefully, your calls don't go like that. But it doesn't take much imagination to work out the effect a badly taken call can have on how you and your business are perceived.
And that's true whether you're making the call or taking one.
Whether you're cold calling for new business or taking a business call, it takes literally seconds for someone to form an impression about you and your company on the phone.
That's why being aware of how you come across on the phone can be the difference between making a strong, impactful, statement about you and your business and being just another call.
So if calls are so important who needs help handling them?
If you've had a day when every call you take or make seems like hard work, the answer could be everyone.
Maybe that's true.
Perhaps someone is new to the office environment and needs help with the basics, like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for help with the trickier areas of how to handle an angry caller or build rapport to increase business opportunities.
These days telephones bring new opportunities and challenges to the business world. Conference calls, for example, are commonplace but come with their own set of difficulties. A few simple techniques can help smooth over challenges and make conference calls easier to manage.
You see, a lot of telephone problems happen because when you can't see people's faces miscommunication and misrepresentation are so much more likely.
Understand what's lost when communication isn't face-to-face, and how you come across, and you've moved a long way toward heading off problems before they happen. Add a few practical techniques and you'll have something to try if you find yourself on the back foot.
That's why our interactive Telephone Techniques Training offers simple tools and techniques. It'll help you raise your awareness of the impression you make on the phone and give you tools and techniques to keep you on the front foot.
Designed with you in mind, the course is tailored for each group of delegates so that you'll always get what you came for.
+44 (0)20 7226 1877
Enquiries@impactfactory.com
(Click here to send individuals on our Public Communication Skills Course)
If you want to know more about our Telephone Technique Training and its suitability for you or your company call us on:
You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.
Our Tailored Telephone Technique Training comes in many formats from one-to-one through to fully tailored company wide programmes.
We can run presentation skills training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in Islington.
