Conflict Management Being Good at ConflictAre you or anyone you know good at conflict management?We mean really good.You know:able to enter into difficult discussionsconfront tricky situations and peopleameliorate tensions between othersmediate, arbitrate and otherwise achieve resolutioneven create conflict to get stuff out on the tableTough StuffWell, we think those are the people who should be getting the Nobel Peace Prize for handling the every day tough stuff that other people shy away from.Shy away from!Actually, most people avoid conflict like the proverbial plague (we'd even venture to say that given the option of conflict or plague some might even debate with themselves for a minute!).Conflict Management is HardOk, seriously folks, conflict management is hard.You don't know what's going to happen.Well, we can tell you what's going to happen.People might:cryget angrystomp outaccuse youget defensiveblame othersUncomfortable FeelingsMost importantly, what will happen is that you will have a whole lot of uncomfortable feelings sloshing around inside you, and most of us don't like uncomfortable feelings.We want everything to be 'nice' and pleasant; for people to get on with us and each other; for everything to run smoothly.So what do we do?We don't do anything and hope it all goes away all by itself.Does it ever!Conflict AvoidanceWhen conflict isn't dealt with:it festersit creates bad feelingsit escalatesit gets blown out of proportionit creates gossip and rumourit creates pretendingIt creates making things upWhen conflict isn't dealt with it takes on a life of its own and soon it's controlling you instead of you controlling it.Fear of Conflict ManagementGetting over the fear of Conflict ManagementEver hear about that book, 'Feel the Fear and Do It Anyway'?Conflict Management is about having those uncomfortable feelings and doing it anyway.Dealing with conflict is a bit like going to the dentist: you hate the idea of it, you wait forever to make the appointment and you are sooo relieved when it's over and most of the time, it wasn't so bad after all.Conflict is GoodConflict is actually good - just like getting your teeth cleaned.We've said before and we'll say it again: the purpose of conflict is to arrive at a resolution.The only way you can achieve resolution is if you get everything out in the open and muck about with it.Leaving it alone will get you exactly nowhere.If you avoid conflict management it will eventually bite you in the bum.Conflict Management TrainingImpact Factory runsOpen Conflict Management CoursesTailored Conflict Management Trainingand personalisedOne-to-One Conflict Management Coachingfor anyone who wants to improve the way theyHandle ConflictConflict Management Training in London
