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Communicate with Impact Five-day Elite Course
Equip yourself with the awareness, tools, confidence and energy to create the impact you choose when you choose to create it. Reinforce your leadership, communication and relationship building skills and take huge career strides.
Presentation with Impact Five-day Elite Course
Delegate - Emma James - Deputy Practice Manager
Company - Riverside Health Centre
Emma attended our Leadership Course
on 26th October 2016
Emma said:
“I came back from London really motivated. I have been using (as best I can) the coaching approach with our new IT Apprentice. This seems to be going really well and we are sailing through his training. I have also stopped answering the team’s questions, I turn to them and ask them how they would solve the problem/issue. I got funny looks to start with! However, I explained that they really don't need to ask me as they know the answer. We work through the problem/issue together and I have now seen a decline in interruptions throughout the day. I have used the obstacle map which I found in the resources from the website. It was really useful, the management team got together to look at how best to use the GP resource in December, this was a massive task so I used the obstacle map to focus our efforts. I just now need to learn how to deal with stressed out GP's! The 2-day course has been a great help over the last few weeks."
“I came back from London really motivated. I have been using (as best I can) the coaching approach with our new IT Apprentice.
This seems to be going really well and we are sailing through his training. I have also stopped answering the team’s questions, I turn to them and ask them how they would solve the problem/issue.
I got funny looks to start with!
However, I explained that they really don't need to ask me as they know the answer.
We work through the problem/issue together and I have now seen a decline in interruptions throughout the day. I have used the obstacle map which I found in the resources from the website.
It was really useful, the management team got together to look at how best to use the GP resource in December, this was a massive task so I used the obstacle map to focus our efforts. I just now need to learn how to deal with stressed out GP's!
The 2-day course has been a great help over the last few weeks."