Difficult People

Conflict Management

There are few fantasies in life that are more potent than the "if only" ones.

And there are few "if only" fantasies that are as strong as

"If only he/she weren't so bloody difficult then my life would be so much better."

That's the problem with difficult people, though: they are so awfully difficult to deal with.

Difficult Person

So how do you actually define a difficult person?

Is it a bully, someone who's always aggressive; someone who doesn't listen or continually rejects or hijacks your ideas; or someone who's critical, impatient, and superior?

Now, here's the scoop: when it comes to defining difficult people, it's completely subjective.

You might be the only one in the office who doesn't get on with this monster; alternatively, you might be the only one who does.

Don't Be a Victim

You don't need to be a victim to these Difficult People

Hoping that they are going to change and make your life easier actually makes you a victim to these difficult people.

Under these circumstances, they are in control of the relationship, whether they know it or not.

The Solution Lies with You

Yes, of course, there may be someone who bullies you - and that's horrible; there may be clients who take every opportunity to try to humiliate you - and that's awful.

But the bottom line still is that you either choose to be a victim to their personalities and communication styles, or you can take charge of the relationships and manage them more effectively.

Change What You Do

Changing what you do, what you say and how you say it, you will create changes in the other person.

Even if you don't always get what you want, you will be driving what happens between the two of you, not them.

Difficult People?

Not so difficult really!

Conflict Management Training

Impact Factory runs

Open Conflict Management Courses

Tailored Conflict Management Training

Five Day Communicate With Impact Workshops

and personalised

One-to-One Coaching

for anyone who is interested in

Conflict Management

Conflict Management Training in London