Case Studies - NHS Clients

The NHS reached 70 years old in 2008, and that is its aspiration. And quite an aspiration it is. As one of the largest employers in the world the NHS is always going to have a daunting task trying to achieve consistency and high standards and to realise its goals. Daunting, yes. Impossible? That’s debateable, and here’s our take on the debate.

Conflict Management - Sherwood Forest - NHS Trust

Conflict Management - Sherwood Forest - NHS Trust
Sherwood Forest Hospitals NHS Foundation Trust is in the midst of overseeing and dealing with a major Private Finance Initiative (PFI) to rebuild part of their premises and also run services within the hospital.

Customer Service Training - PCT Primary Care Trust

Customer Service Training - PCT Primary Care Trust
The General Practice Patient Survey is having a huge effect on Primary Care Trust (PCTs) as it's results affect the practice income. Impact Factory has the ability to tailor a specific programme for each PCT to effectively address the issues affecting their survey results. We created a Primary Care Trust PCT Training Programme which supports all levels of staff to achieve excellent and consistent levels of patient care.

Customer Care Training - NHS Barking and Dagenham PCT

Customer Care Training - NHS Barking and Dagenham PCT
The General Practice Patient Survey is having a huge effect on PCT's as it's results affect the practice income. Impact Factory has the ability to tailor a specific programme for each PCT to effectively address the issues affecting their survey results. Read all about NHS Barking and Dagenham Intensive Customer Care Training

Other Peoples Shoes - The Royal Marsden Hospital NHS Foundation Trust

Other Peoples Shoes - The Royal Marsden Hospital NHS Foundation Trust
The Royal Marsden Hospital is a special place in many ways. On considering her recent travels, Cally Palmer (CEO) compared the Trust to an original boutique hotel rather than the functional but very similar chain hotels we usually stay in when travelling on business.

Our work with NHS

Our work with NHS
In the past few years we have been increasingly asked by a number of NHS hospitals to provide a variety of soft skills training. In our experience, the workforce, from nurses, to administrative staff, to surgeons, to senior executives is dedicated; there's no other word to describe the commitment they bring to their jobs

Stop-Start Theatre - Mayday Hospital Trust

Stop-Start Theatre - Mayday Hospital Trust
Kevin McDermott Head of Workforce Development at the Mayday Hospital Trust was clear from the get go that he was looking for something entertaining as well as educational for this lunchtime seminar for managers, on the subject of motivating their staff

Team Building - Epsom and St. Helier University Hospitals NHS Trust

Team Building - Epsom and St. Helier University Hospitals NHS Trust
Hospitals are well aware of the essential nature of good team work. When there is an immediate crisis with a patient in the Accident and Emergency department our lives may well depend on the efficiency of the A&E team working together. The staff pull together and work in harmony, like a well oiled machine, towards an end goal. In this case the goal is clear. It is to save a life.

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