Case Studies - Corporate Clients

In the almost 3 decades Impact Factory has been in existence we have worked with a large number of corporate clients and vast array of small and medium sized companies.

What keeps it fun is the relationship we have with them...

Johnson & Johnson Increases Performance
with Soft Skills Training

Johnson & Johnson, one of the world’s largest healthcare companies, puts science at the heart of everything they do. With more than 10,000 employees around the world, the organisation operates in three sectors: Pharmaceuticals, Medical Devices, and Consumers.

TUI Group's CRM Team Enhancing Storytelling Skills

The TUI Group, a FTSE 100 organisation in the leading index of the London Stock Exchange and Germany Open Market, is the world’s leading tourism group operating in around 180 destinations worldwide. Impact Factory has helped its global CRM team to boost their confidence to engage and get buy-in across Europe with a fully bespoke Presentation and Storytelling Programme.

Line Management - Time Management - Kobalt

Kobalt’s People & Culture team has always opted for a ‘Kobalt bespoke option’ to design the learning programmes to respond specifically to their requirements and needs, while incorporating Kobalt scenarios throughout. 

People Management & Communication Skills - CDC Group

CDC Group, the world oldest Development Finance Institution. (DFI) has been helping the poorest communities in Africa and Asia for decades. For the organisation is vital to work with a training consultancy that understands what drives and motivates people.They fully trust Impact Factory to deliver our people training programmes to support a very rapid growth and to make sure that the new joiners are part of its mission and values.

Practical Tools for Excellent Customer Service - Taylor Wimpey

Taylor Wimpey aims to keep its customers at the centre of its decisions and aspires to make its customer service one of the best in the industry. Impact Factory created in partnership with Taylor Wimpey the bespoke “Practical Tools for Excellent Customer Service” programme with a very clear focus on the customer experience.  

Air Safety Support International - Living Their Values

Air Safety Support International (ASSI) provides a more cohesive system of civil aviation safety regulation in the United Kingdom Overseas Territories Aviation Authorities (OTAAs). Impact Factory has created, in partnership with ASSI, several programmes, from Train the Trainer to Presentation with Confidence and one to one coaching sessions to support 14 ASSI trainers, who frequently travel overseas to deliver tailored training and working with the OTAAs. Their feedback has been excellent.

Body Language - Braben PR and Hallmark TV

Would I Lie To You? As you know, dear reader, the Wotsat team are saintly types who would never, ever lie. So we thought we'd better learn how.

Influencing Skills - BT

We recently spoke at the BT Women's Network in Birmingham on becoming a more effective influencer.

Business Pitching Skills - Hewitt Associates

Impact Factory are running a Business Pitching Skills programme called 'Pitch Perfect' for Hewitt, to help convert pitching meetings into business. The aim is to help their already excellent investment consultants, actuaries and account managers to convert more pitching meetings into business.

Business Writing - Northgate Information Solutions

A trip to Belfast to work on Creative Business Writing with Northgate Information Solutions turned out to be quite an intimate affair on the day - a day in fact, where even our fine tuning was finely tuned.

Career and Leadership Development - ABN AMRO

ABN AMRO is a prominent international bank with a history going back to 1824, ranking 8th in Europe and 13th in the world. As part of their Career and Leadership Development Programme, their people wanted more soft skills training; the bank wanted the best communication skills training available. Cue Impact Factory!

Change and Innovation - Roche

With delegates flying in from all over the States and Europe, they fully engaged in two of our fast moving and fun days of Change and Innovation training.

Change Motivation and Morale - Pfizer Consumer Health Care

We worked with the entire Consumer Health Care division of Pfizer on "Project Boost", a programme designed to 'boost' morale and get people aligned and motivated, following one merger and anticipating another. The major issues tackled revolved around significant and on-going change, improving communications and dealing more effectively with conflict.

Communicating with Impact - BASF

BASF, 'The Chemical Company' was looking for a five-day Communicating with Impact programme for its global team of senior managers. They wanted an experiential programme that would touch the lives of their managers fully. Well we could do that couldn't we?

Communicating with Impact - SThree

SThree is an international specialist recruitment business. It's one of the fastest growing companies in the world, but is also 'The biggest company nobody has ever heard of'. They came to us to help their people learn to Communicate With Impact.

Communicating More Assertively - ACCA

Impact Factory's Tina Lamb has been working with ACCA for a number of years, developing communication within the organisation, particularly around delivering difficult messages and becoming more assertive.

Communication and Presentation Skills - Merrill Lynch

We have run a huge variety of programmes for Merrill Lynch, one of our oldest clients. From communication skills and presentation skills workshops to development work on influencing skills and personal effectiveness.

Creative Business Reports - Which?

Which? has been around to burst the hype bubble surrounding products and services and to offer forensic observations on where we, as consumers, should be spending our money. We were honoured to be selected as their preferred training provider, to develop and flex their more creative writing muscles!

Creative Presentation Skills - Wild Card PR

Wild Card, an independent West End Public Relations company came to us initially looking to improve their presentation skills and personal communication. What they didn't expect was to use dragons, cases of ancient wine and football as the basis for their development. Well, that's not all they did, but it formed part of a very eventful day!

Creativity and Innovation - Big Fish

See how Impact Factory entertained and enlightened a room of 50 creatives for an hour at a creativity conference in Staffordshire for Big Fish.

Creativity and Innovation - DHL

As the global market leader in the international express and logistics industry, DHL are always looking to provide their customers "innovative and customized solutions from a single source". And that innovative single source is of course the 300,000 DHL employees all dedicated to getting your mail, freight and Corporate Information Solutions to you quickly, efficiently and effectively.

Customer Service and Presentation Skills - Safe Solutions

Safe Solutions are a dynamic company that specialises in setting up limited companies for contract workers and sole traders in a variety of sectors. They manage all that stuff you dread like tax returns, accounts and PAYE. They have undergone some seismic shifts over the last year and many of the staff have new roles or responsibilities.

Customer Service Skills - KBC

KBC Bank UK, part of one of Europe's largest financial institutions, KBC Group, caters primarily for small and medium-sized enterprises. To help understand what makes up excellent customer service the team recognised when they had received fantastic service and broke it down as to why. This allowed them to see where they thought KBC was getting it spot on and where there was room for improvement.

Customer Service Training - New Call

Impact Factory was approached by Dragonfly TV who is in the process of filming a four part series for Channel 4 called Serving the Nation. 

DOVISTA shifts its technical culture for a more human approach

This is a story of how we are helping DOVISTA, a technical and processes driven multinational manufacturer, leader in the high specification windows and doors in Northern Europe, to shift its culture with a positive impact on efficiency, productivity, collaboration and retention.  

Effective Presentation Skills - Raytheon Systems Ltd

A major player in the aerospace and defence systems industry, Raytheon came to us for presentation work. Our contribution initially was to work with their Leadership Team to hone their already exceptional presentation skills.

Conference Facilitation - The Digital Property Group

Impact Factory were invited along to facilitate an upbeat, fun and practical afternoon session to close their conference.

Facilitation - The Digital Property Group

Impact Factory were invited along to facilitate an upbeat, fun and practical afternoon session to close their conference.

Creativity and Innovation - Glaxo Smith Kline

Glaxo Smith Kline is a company dedicated to Innovation. Without Innovative product any pharmaceutical company is dead in the water. But GSK wanted to take things much much further than innovative product. Cue Impact Factory's Creativity Team.

Stop-Start Theatre - GSK Leadership

Leadership was the theme and the client asked us to develop something interactive, stimulating and entertaining for a group of 70 or so delegates in the beautiful setting of Down Hall in Hertfordshire... Stop-Start Theatre then.

Relationship Building - Hewitt Associates

Following on from our successful business pitching skills programme we are now delivering a relationship building programme for the top fliers in the company, the 'early adopters' and champions of innovation. The future of Hewitt Associates looks good in their hands.

Influence &Change Management - Marks & Spencer Money

A favourite and long-standing client, we have worked with this dynamic company on creative presentation, meeting skills and communication skills for their Staff Forum, coached an HR team on completely revising their induction programme, run influencing skills workshops and developed a managing change during uncertainty programme.

Influencing Skills - NetApp

Impact Factory was asked to create a day around influencing for the highly skilled sales team at NetApp. NetApp creates innovative storage and data management solutions and the passion of the team reflects the "go beyond" approach of the organisation which has a remit to help companies "go further, faster".

Influencing and Negotiation Skills - Snowdrop

How do you enable a group of dynamic Project Managers to be able to say "no" to clients and colleagues when necessary yet still build effective relationships?

Influencing Skills - Lombard Odier

We created an impact and influencing skills programme for this well established Swiss bank to support their new client managers in developing the kind of gravitas needed to impress in city boardrooms.

International Graduate Programme - Fidelity

In partnership with a committed Fidelity team, we have created together a comprehensive graduate induction programme that offers the highest levels of professional guidance and support.

Johnson & Johnson Increases Performance
with Soft Skills Training

Johnson & Johnson, one of the world’s largest healthcare companies, puts science at the heart of everything they do. With more than 10,000 employees around the world, the organisation operates in three sectors: Pharmaceuticals, Medical Devices, and Consumers.

Licensed Accredited Customer Service Training - Aspect Software

Aspect Software needed to get their Quality Service message out to all their front line people. The solution? Licensed Accredited Training from Impact Factory.

Line Management - Time Management - Kobalt

Kobalt’s People & Culture team has always opted for a ‘Kobalt bespoke option’ to design the learning programmes to respond specifically to their requirements and needs, while incorporating Kobalt scenarios throughout. 

Extreme Customer Service - Lucky Voice

How do you manage the ever so slightly over excited patrons of London's best Karaoke bar? Lucky Voice came to us to help them deal with a problem of their own making. Their clients have such a good time simply don't want to leave!

Writing Effective Press Releases - M & N Associates

M & N Associates are a specialist communications consultancy that works solely in property, regeneration and the built environment, and they've been doing so successfully for over 10 years.

Motivational Body Language Event - A leading US law firm

The brief from a leading US law firm was to kick the day off with a session on Body Language that had real content whilst packing enough punch to get everyone energised and enthusiastic. Not much challenge there then!

Motivational Energising Session - Philips

Recently Philips Semiconductors asked Impact Factory to create and deliver a 1 hour Personal Development Energising session for a Managers Away day.

Negotiation Skills - Proximity London

We're running a series of negotiation skills courses for this integrated advertising agency that works in a wide area of marketing disciplines. They are experts in the field of direct marketing, sales promotion, digital marketing, events marketing, direct response media and data consultancy. Why come to us? To hone their softer influencing and negotiating skills.

Organisational Development - Neutrik

This is a story about success and how to respond to new circumstances that great achievements bring.

People Management & Communication Skills - CDC Group

CDC Group, the world oldest Development Finance Institution. (DFI) has been helping the poorest communities in Africa and Asia for decades. For the organisation is vital to work with a training consultancy that understands what drives and motivates people.They fully trust Impact Factory to deliver our people training programmes to support a very rapid growth and to make sure that the new joiners are part of its mission and values.

Employee Engagement - Pickfords

Movin' and Groovin' was a high energy event designed for Pickfords - the UK's largest overseas removal company. This event involved a programme designed for 100 of their managers "getting up and doing" through creativity, confidence building and jolly good fun!

PowerPoint Presentation - Bon Bon Buddies

Some of us around here have a sweet tooth, so a call from Bon Bon Buddies to support the building of truly compelling PowerPoint Presentations was not going to get us running for the hills. Au contraire - deliciously tempting.

PowerPoint Presentation Skills - AGI Solutions

AGI Media is one of the world's leading providers of media packaging and services. And very good they are at it too!

Practical Tools for Excellent Customer Service - Taylor Wimpey

Taylor Wimpey aims to keep its customers at the centre of its decisions and aspires to make its customer service one of the best in the industry. Impact Factory created in partnership with Taylor Wimpey the bespoke “Practical Tools for Excellent Customer Service” programme with a very clear focus on the customer experience.  

Presentation and Innovation - BP Helios Awards

Good story telling underpins all great presentations. The good news is that it is something accessible to everyone and is a lot of fun to work on. So Impact Factory was pleased to be asked to work with BP at the Helios Awards finalist experience.

Presentation and Meetings Skills Training - Capita Connexions Card

Connexions Card is one of the largest Smart-Card projects of its kind in Europe. What's different about it is that it's aimed at 16 - 19 year olds in education. It aims to give every child in the country a card that earns points through attainment, attendance, aptitude and activities. Our challenge was to help the Capita Connexions Card Management Team develop their presentation skills and meeting skills, to face both children and teachers on a daily basis to sell and implement the card into school life.

Presentation, Negotiation, Communication and Storytelling - DigitasLBi

Impact Factory has been working with this exciting organisation for a number of years and has relished the opportunities to offer development training to many of their high fliers.

Presentation Skills - Burger King

The day was designed to give the presenting team some practise with larger audiences as well as influencing positive development of relationships and forging strong communication lines between franchisees and BK.

Presentation Skills - Chanel

Picasso famously described Gabrielle Coco Chanel as "the woman with the most sense in Europe". She developed her own creativity to become an uncompromising visionary, the designer who invented twentieth century women's fashion. We delve into the world of fashion and fragrance for a day and help Channel build on their Presentation Skills with our one day training course.

Presentation Skills Training - Cegedim

Cegedim is a global technology and services company specialising in the healthcare field. Impact Factory was asked by Cegedim to create a bespoke Masterclass Programme to take place in Cannes which would build on the existing presentation skills of a team of thirty Cegedim delegates and increase their confidence and versatility in the pitch.

Presentation Skills Training - Hyundai Motor Europe

Presentations and meetings are part of the day to day workings within Hyundai Motor Europe, like any major business but also there are a number of large trade presentations and demonstrations so the scope of presentations was broad. 

Presenting to Camera - TV Studio Skills - FEREF

We helped Ultimate Travel find their personal Presentation style when sharing their travel stories to the camera. 

Creativity and Innovation - Reckitt Benckiser

Following our previous work with them, which was an exciting and successful Three Day Creativity Programme, Reckitt Benckiser came back for more!

Negotiation Skills - RM Auctions

Welcome to the glamorous world of classic cars where RM Auctions asked us to tailor a course on negotiation skills for their small UK team as they operate in this exciting and exclusive arena.

Coaching and Mentoring - Siemens

Siemens is one of our newer clients, and what a treat they turned out to be! Innovative as always, they are in the process of implementing a mentoring scheme and we created a programme to look at the role of a 'mentee' and how to actually best use a mentor.

Customer Service Skills - Spirit Group

Maintaining high standards in customer service is imperative, but also tricky. This is exactly the area that we have been working on with Spirit Group.

Line Management - SSAT

SSAT are the Specialist Schools and Academies Trust working with headteachers, teachers and students to improve standards and levels of achievement. When they wanted to improve their own levels of achievement they came to Impact Factory.

Stop Start Forum Theatre - Deloitte

When 120 senior people from Deloitte, signed up for our Personal Impact course they certainly didnt know what they were in for on the day!

Stop-Start Theatre - John Monaghan Group

"I'm looking for something different for the group's annual directors and senior management meeting, what can you do for us?" Quite a lot really.

Storytelling Training Programme - Boerhinger Ingelheim

Boerhinger Ingelheim were looking for a Storytelling training that would act as a team building day for the Well Being Team

Team Building and Customer Service Event - Attenda

In the USA they're now calling it 'the human moment' - when businesses actually have personal interaction with their customers rather than using technology to get their message across. This was the sort of Customer Service Experience Attenda wanted their people to be able to deliver.

Team Leadership - Capita Business Travel

Capita Business Travel wanted a Team Leadership Programme that was lively, engaging and filled with learning. Right up our street!

Team Leadership Development Programme - Liberty

Liberty, as an organisation, has undergone a considerable amount of change, particularly within their internal structure. On the surface, Liberty is still the stunning emporium with impeccable standards it has always been, but the unseen mechanics behind the business have changed. Drum roll... Impact Factory!

Train the Trainer Programme - Paprika

Paprika came to Impact Factory looking for the sort of training that would not only help build business relationships but also help them upskill their clients.

TUI Group's CRM Team Enhancing Storytelling Skills

The TUI Group, a FTSE 100 organisation in the leading index of the London Stock Exchange and Germany Open Market, is the world’s leading tourism group operating in around 180 destinations worldwide. Impact Factory has helped its global CRM team to boost their confidence to engage and get buy-in across Europe with a fully bespoke Presentation and Storytelling Programme.

Presentation and Pitching - UBS Triton

Alex O'Connell at property investment fund UBS Triton had put together a pretty impressive team of some of the very best property agents and developers in the country. All that was needed now was some dynamic Presentation and Pitching training to finish off a very impressive package.

Customer Service Skills - Warburtons

Warburtons, "It's all about bread!" was just one of the slogans we all lovingly coined on our day with the Customer Service team at the extraordinary smelling Warburton's Bakery site in Bolton. Our approach was to work on the more stressful complaints and sensitive issues, coupled with the personal interaction behind them. Along came a fun and interactive Impact Factory day for everyone!

Performance Management and Appraisals - Whitehead Mann

The Whitehead Mann group is a high profile executive search and leadership solutions consultancy. They are UK market leaders and act as a single team with global management for multi-national clients.

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